The Net Promoter Score is based on one very important question: ” How likely are you to recommend to a colleague or friend?”  Some well-loved companies reach scores into the 70′s or 80′s.  Trader Joes scores at 82%.  Apple’s score is 72%.

Want to know how DocuSense customers feel about us?  See the results here.  Thanks to all those who participated in the survey.  We’ll continue to try to live up to this standard of excellence!

Simplify your processes, your work, your life.  DocuSense – Complexity Simplified!

Why you should care about thermal printers
While you were out getting your office printer/copier fleet “right-sized” and running efficiently, the operators on your plant floor are continually battling to keep their bar code label printers supplied, maintained, printing properly and their headaches might be going unnoticed in the front office.

Here are 8 attributes we want before recommending a thermal printer for our clients
1) Print-head warranty: 3 million inches  (not 1 million inches as is the case for most brands)
2) Ribbon Save Technology: Save supplies by not advancing the ribbon when an inch or more of white space in the label is present (most manufacturers are happy to have you waste their supplies on white space)
3) Heat Protected Print-head:  Printer head is adequately cooled so the printer will not slow down (most printers have thermal protectors to slow printing under high heat caused by continuous printing)
4) Dual drive motors:  To take up ribbon slack, removing the possibility of ribbon-wrinkle (most devices have one motor and are susceptible to wrinkling)
5) Self Centering Media: Eliminating print-skew (most devices require the user to eyeball the spool position to center it just right)
6) Large Ribbon Spool: Means less frequent changing and operator attention
7) Can be managed remotely: Has enough intelligence to be seen and managed on the network
8  For Portables: 14 to 16 hour battery life (not 4-6 hours for most brands)

You might be surprised to know that DocuSense manages these devices for our clients.
There is only one brand that has all of these requirements and it isn’t Zebra.  Contact us for more info or call 1-800-422-0080

Simplify your processes, your work, your life: DocuSense – Complexity Simplified!

This isn’t your grandmother’s draft mode
Adobe LeanPrint empowers users to significantly control their print output by saving toner and paper.  The software installs on user’s workstations.  When they go to print, the user gets a choice as to what level of savings they wish and the software then previews the document for them also showing the approximate toner, paper and cost saving before printing.  By turning employees into partners, Adobe is tapping into the smartest and most effective way to control print costs.

What’s behind LeanPrint
The software uses innovative methods to intuitively reformat the layout of documents, removing unnecessary white space and using less toner while making the document easily readable.  For example, when printing a web page, LeanPrint will remove advertisements, side menus, and then it will allow you to select only the section of content you wish to print.

The IT side of LeanPrint
Adobe LeanPrint features advanced reporting for both users and IT managers allowing them to view the individual and enterprise usage and savings.  Easy-to-read graphs helps users visualize and understand trends in their personal use.  IT managers will get dashboard reports offering a comprehensive look at the enterprise and allowing them to drill down for information about groups and users.

What can be saved?
The average cost per year per employee for printing is above $800 with toner and paper accounting for about $300 of that cost.   LeanPrint can offer between 30% to 80% reduction or $90 to $120 saving per employee per year for typical users.

How to check it out
Adobe has entered into an agreement with Toshiba to get the product to market.  Go to LeanPrint to get more info and download a working 30 day trial.  Then call us at DocuSense for enterprise level discounted offerings through our Toshiba partnership

Simplify your processes, your work, your life: DocuSense, Complexity Simplified!

When a business buys certain items of equipment, like a copier or printer(s) it typically gets to write them off during a (5) year depreciation period.

In other words, if you spend $50,000 on a new machine, you get to write off (say) $10,000 a year 20% for (5) years.  Now, while it’s true that this is better than no write off at all, most business owners would really prefer to write off the entire equipment purchase price for the year they buy it.

In fact, if a business could write off the entire amount, they might add more equipment this year instead of waiting. That’s the whole purpose behind Section 179… to motivate the American economy (and you) to move in a positive direction – buying a new MFP or new laser printer.

For most small businesses SMB (adding total equipment and software totaling less than $500,000 in 2011), the entire cost can be written-off on the 2011 tax return. Understanding Section 179 For large businesses adding even more than $500,000, the write-offs are just as substantial.

So if you want to buy or lease new equipment soon call us and we’ll help you take the 179 deduction this year!

What does that mean to the printout? A  higher range of deep hues on the print. Toshiba color MFP’s offer 8 bit color depth and the prints are very impressive.

Want to see the difference? Contact us to have a sample print sent to you.

Simplify your processes, your work, your life. DocuSense – Complexity Simplified

• You buy new equipment because it’s faster
• You’re willing to upgrade the old machine because you’ll save monthly on your lease
• Your copiers/multifunction devices are handled by a different department than your printers
• You buy color-capable devices instead of monochrome because it’s just a little more money on your monthly lease
• You don’t know how many 11×17 tabloid prints your equipment makes every month
• You still don’t know how much you are spending monthly for all copies and prints
• You don’t have a plan to decrease volume

If you answered yes to any of the above, help is on the way. Talk with us and let’s get your fleet working for you. Now that’s Complexity Simplified! 1-800-422-0080

Here is how that is figured

Sadly, hard costs are just a small portion of  the true price of printing/copying representing just 10% of the overall cost.  See the bigger picture by going to our previous article.

When we ask new clients how much their pages cost they never know off-hand the price they are paying for their leases but are almost always quick to point out that it only costs a half a penny per page.  This client was no different.  Nine tabloid-sized pages in two years.  Really?  Their office had no reason to have that much big iron on the floor wasting money when smaller, less expensive machines would fit just fine.  They’re probably overspending by at least $4,000 monthly in equipment leases alone.

When we streamline this client they’ll have much less equipment costs, and almost no large leases but if you’re wondering how this happens in the first place, it’s because your equipment dealer is likely more interested in tying you up for 5 years with devices you won’t need than looking out for your best interest. Why?  Because the dealer’s salesperson is paid by the $ amount of the devices he can put into your office.  You don’t buy big stuff and he won’t eat.  Besides, they know you’ll focus on that bargain half-penny-per-page cost and not on the lease amount.

Solution:  Remember your document output is changing every year and copies are declining (Why are you copying anyway?) so think twice before leasing the huge device and instead, put workgroup printers in place or lower-cost letter/legal-sized multifunctions where you need them and don’t give into the lure of the half-cent-per-page.

Still think you need the big device?  Save some money and let that equipment dealer lease your grandmother a Hummer for 5 years to drive around the block to her bridge club.

Why is this device worth a look? I’ll give you a reason for every day of the week

1) 35 page per minute Multifunction device delivering a set of features usually only found on large departmental MFP’s.

2) Full color screen – Not just prettier, they are proven to be easier to read and to operate for your users

3) Print Around – If an active job hits a problem it gets sent back to the spool and the next job in line gets run. This allows you to remain efficient by greatly reducing bottlenecks

4) ID card copy. (Copies both sides of an ID card on one sheet of paper at the push of a button) Perfect for medical offices

5) Lower energy use (15 watts vs 24 watts for other devices when in power saver mode) That’s about 18 hours a day in most places. Use last month’s energy calculator to see your savings

6) Which would you rather spend, $8,000 or more for your leased multifunction or $1,700 for the Phaser 3635) Do the math and decide if you really need the bigger device.

7) Bertl, an independent testing agency gave this product a 5-star rating.

For detailed information click here, or as always contact us.

Now that’s complexity simplified.