DocuSense customers rate our service using Net Promoter Score
November 10th, 2011 by admin under Uncategorized. No Comments.
Many companies claim they have the “Best service in the business” but few even have a way to measure how happy customers are. At DocuSense, we use the Net Promoter Scoring system. We capture feedback from every customer and the results are tabulated by an outside agency.
The Net Promoter Score is based on one very important question: ” How likely are you to recommend to a colleague or friend?” Some well-loved companies reach scores into the 70′s or 80′s. Trader Joes scores at 82%. Apple’s score is 72%.
Want to know how DocuSense customers feel about us? See the results here. Thanks to all those who participated in the survey. We’ll continue to try to live up to this standard of excellence!
Simplify your processes, your work, your life. DocuSense – Complexity Simplified!
Recent Comments